FAQ

Can candles expire?

Candles don't have a hard expiration date like foods do, but they certainly degrade over time.

However we are quite sure that you don't have to worry about it, because our candles are an element of the daily ritual of self-love.

Where is Fizz & Flicker located?

We are located in United Kingdom.

Are candles toxic?

Absolutely not. Our candles made with 100% organic ingredients, so we can be sure it's safe.

Although we use only organic essential oils, you should be careful if you have a strong allergic reaction to scents.

Where do you ship?

We ship all over the UK.

How can I contact you?

You can reach us by phone number, email address or contact form. We are always happy to answer your questions.

How do massage candles work? Is it safe?

A massage candle is a candle that once lit, melts into a massage oil that can be applied to the body. Our candles are made from 100% pure soy wax with the addition of natural oils. It's safe and nice.

How do I care for candles?

Always place a candle on an even, protective surface. Before lighting the candle on each occasion, trim the wick to 5mm. This ensures a safe, clean, smoke-free burn. It also helps you get longer out of your candle.

Allow the wax to melt fully across the entire surface of the candle, before extinguishing. This may take 3-4 hours. Don't let the candle burn for longer.

When 2cm of wax is left in your candle, it’s time to stop burning. And then it's time to buy a new candle or send us a container for refilling:)

Can I order other scents of elements in the sets?

Of course, you can.

if you want to choose the scents of candles and bath bombs for the set that are not on the list, send us an email and we will tell you the details.